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West Coast Clouds ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.westcoastclouds.ca built on the Wix platform, or engage with our services. By using our website, you agree to the practices described in this policy.

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1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Contact Information: Name, email address, phone number, or mailing address provided when you contact us, sign up for newsletters, or make a purchase.

  • Account Information: Username, password, and other details if you create an account on our website.

  • Payment Information: Billing details (e.g., credit card information) processed securely through Wix Payments or third-party payment processors when you make a purchase.

b. Non-Personal Information

  • Usage Data: Information about how you interact with our website, such as pages visited, time spent, and links clicked, collected via Wix analytics or third-party tools like Google Analytics.

  • Device and Browser Information: IP address, browser type, operating system, device type, and other technical details collected automatically.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze site performance, and deliver personalized content. Cookies may include session cookies (temporary) and persistent cookies (stored for longer periods). You can manage cookie preferences via your browser settings or our cookie consent tool.

c. Information from Third Parties

  • If you interact with us through social media platforms (e.g., Instagram, Facebook) or other third-party services integrated with our site, we may receive information such as your username or profile details, subject to those platforms’ privacy policies.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services, such as processing orders, responding to inquiries, and personalizing your experience.

  • Communicate with you, including sending promotional emails, newsletters, or order confirmations (you can opt out at any time).

  • Analyze website usage to optimize performance, content, and user experience.

  • Comply with legal obligations, such as tax reporting or responding to lawful requests.

  • Protect the security and integrity of our website, including detecting and preventing fraud.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors, such as Wix, payment processors (e.g., Stripe, PayPal), and shipping companies, to fulfill orders, process payments, or provide analytics. These providers are contractually obligated to protect your data.

  • Business Partners: With your consent, we may share data with partners for marketing or promotional purposes.

  • Legal Authorities: When required by law, such as to comply with a subpoena, court order, or other legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and login details.

  • Analyze site traffic and user behavior.

  • Deliver targeted advertisements through third-party services like Google Ads or social media platforms.

You can opt out of non-essential cookies via our cookie consent tool or adjust your browser settings to block cookies. Note that disabling cookies may affect site functionality.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request updates or corrections to inaccurate data.

  • Deletion: Request deletion of your personal data, subject to legal retention requirements.

  • Opt-Out: Unsubscribe from marketing emails or opt out of targeted advertising.

  • Data Portability: Request your data in a structured, machine-readable format.

  • Restrict or Object: Limit or object to certain uses of your data, such as for direct marketing.

To exercise these rights, contact us at westcoastclouds@gmail.com. We will respond within the timeframes required by applicable laws (e.g., 30 days for GDPR, 45 days for CCPA).

6. Data Security

We use reasonable administrative, technical, and physical measures to protect your information, including encryption for payment processing and secure servers provided by Wix. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we keep order information for tax and accounting purposes, and usage data may be anonymized and retained for analytics.

8. Third-Party Links and Services

Our website may contain links to third-party sites or integrate third-party services (e.g., social media widgets, payment processors). We are not responsible for their privacy practices. Please review the privacy policies of these third parties before interacting with them.

9. International Data Transfers

As a Wix-based site, your data may be stored or processed in the United States, Canada, or other countries where Wix or its service providers operate. We ensure compliance with data protection laws, such as GDPR for EU residents, through appropriate safeguards like Standard Contractual Clauses.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date or via email if required by law.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

West Coast Clouds
Email: westcoastcloudsbc@gmail.com
Address: 2345 Alberni Hwy, Coombs, BC, Canada

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